Hotel managers plan, organize and direct the operations of hotels, motels and similar establishments to provide guest accommodation and other services.
(a) directing and overseeing reservation, reception, room service and housekeeping activities;
(b) supervising security arrangements and garden and property maintenance;
(c) planning and supervising bar, restaurant, function and conference activities;
(d) observing liquor, gaming and other laws and regulations;
(e) assessing and reviewing customer satisfaction;
(f) overseeing accounting and purchasing activities;
(g) undertaking budgeting for the establishment;
(h) controlling selection, training and supervision of staff;
(i) ensuring compliance with occupational health and safety regulations;
(j) providing guests with local tourism information, and arranging tours and transportation.
and certification required
Certification in each country
|Hospitality and Hotel Management|