To analyze and to interpret the market both in terms of benchmark, competition and demand.
To organize and to manage the functional relationships between the various business departments according to different levels of efficiency, effectiveness and quality.
To Plan and to verify production processes and organizational solutions.
To Define and to coordinate relationships with internal and external suppliers and customers.
To Organize and to plan promotional and marketing activities, also using marketing and web marketing tools.
To Manage the staff according to the sector regulations.
To Define monitoring and customer loyalty strategies and customer satisfaction.
To Define, to plan and to verify revenue management strategies.
To Define, to plan and to verify a service quality plan.
How can the certification be obtained?
This qualification can be obtained with an ITS (Istituti Tecnici Superiori) course organized by specific Foundations established by universities, schools, training centers, companies and research institutes
Is it possible to obtain a partial validation?:
What is the result of the partial validation?
Certificate listing the competences already acquired
Then, is it possible to participate to a shorter training course to prepare the full qualification?:
Description of the procedure to participate to a training course
It is possible, with a validation of previous competences to be included in a regional path with a reduction of attendance hours. On the other hand, there is no possibility of obtaining a qualification or of obtaining an exemption from the course attendance only with the validation of the competences.