Vodja hotelske recepcije - Nacionalna poklicna kvalifikacija

Certification authority: 
Certified organizations for the implementation of the National vocational qualification (NPK)
EQF Level of the qualification: 
5
Country: 
SI Slovenia
Evaluate the core competences
needed for this job
Core competences 
The candidate:.
Plans, prepares and controls own work and the work of others.
Ensures the rational use of energy, material and time.
Ensures occupational safety and observes environmental protection principles.
Ensures the quality and efficiency of work in the working environment in accordance with standards.
Communicates with guests, co-workers, experts and business partners.
Uses modern information and communication technologies.
Plans and organises the department’s work and ensures the optimal allocation of resources with regard to the needs of the work process.
Manages personnel matters relating to reception.
Controls the quality and efficiency of reception work.
Receives guests and assigns them rooms.
Provides services for guests.
Informs and advises guests.
Manages rooms.
Maintains record of rooms and guests, and.
Provides financial transactions.
How can the certification be obtained? 
Validation of prior learning
Description of the procedure for the validation of prior learning 

National vocational qualification

(NPK) is:

·         the procedure for obtaining a publicly valid document (certificate)

·         the process of obtaining a profession

·         the process of recognizing or confirming already acquired knowledge and skills.

National vocational qualification

(NPK) is:

·         the procedure for obtaining a publicly valid document (certificate)

·         the process of obtaining a profession

·         the process of recognizing or confirming already acquired knowledge and skills.

The process of acquiring NPKs is generally divided into three sets:

1. candidate application

2. advising the candidate and preparing his collection folder (certificates, proofs, reference letters, articles, acknowledgments ...)

3. verification and validation of NPK

Application

The candidate applies for the procedure on the announced application deadline. Check the implementation queries on the website of the organizations that implement the NPK for a particular profession.

Validation

During the counselling process, the candidate prepares a portfolio. The relevant committee assesses the portfolio and recognises the catalogue content in part or full. If the committee is unable to recognise all catalogue content, it assigns tasks to the candidate for verification.

Verification method

service with defense

The candidate with a practical demonstration of the service proves the control of the required professional competencies according to the requirements of the professional standard and with due regard to the prescribed documentation. When performing the service, an oral defense of the performed service is also carried out, which includes checking the knowledge in accordance with the professional standard of the Head of the hotel reception.

Verification and assessment are carried out by committees for the verification and validation of national vocational qualifications, appointed by the National Examination Centre (NEC). Committee members must be licensed by the National Examination Centre.

Condition for obtaining certificate

A candidate demonstrates the attainment of the knowledge, skills and competences defined in the catalogue of standards of vocational knowledge and skills.

Catalog of professional knowledge and skills

http://www.npk.si/katalog.php?katalogid=08437081

 

Documents needed 

SPECIAL CONDITIONS TO BE FULFILLED BY THE PERSON WHO WANT TO OBTAIN PROFESSIONAL QUALIFICATION

  - minimum secondary education or secondary professional education and at least five years of work experience in the field of hotel industry, which is proved by the candidate with a contract of employment, another contract of employment and with the employer's reference letter.


Knowledge of foreign languages:

1. English - level knowledge comparable to B1
(which is demonstrated by the candidate with a final certificate of secondary general education for a subject in English or a completed English or an English language examination at least B1 level with a second certified peer certificate for a level of at least B1 with a certificate of successful completion of at least elementary education where the lesson is conducted in English issued in Slovenia or abroad)
2. foreign language - optional, level-based knowledge comparable to B1
(which the candidate proves by the final certificate of secondary general education for the chosen foreign language or a completed general or vocational matura from the chosen language at a level of at least B1 or with another validate certificate for a level of at least B1 or with a certificate of successful completion of at least basic education where instruction performed in the selected language or for a selected object issued in Slovenia or abroad)

Contact point 
Duration: 
Duration of training: 20 hours
Cost: 
The price of the NPK validation is 140 €.The price of verification and certification of NPK amounts to € 212. The price of 20 - hour training (pedagogic hours) is 329 €.
Is it possible to obtain a partial validation?: 
No ❌