Réceptionniste/Agent d'accueil

Certification authority: 
Bruxelles formation, Wallon region French Communauty, Frenh Communauty Commission of the Brussels Capital Region
EQF Level of the qualification: 
4
Country: 
BE Belgium
Evaluate the core competences
needed for this job
Core competences 
Manage the access of the customers/visitors to the place or event.
Welcome, inform et guide the customers and visitors.
Organise the welcome of the customers: welcome, advise customers, register the orders.
Good knowledge of the national language + English intermediate level.
Receive, filter and distribute documents and the entering phone call.
Summarize and transfer message.
How can the certification be obtained? 
Continuous training scheme
Validation of prior learning
Description of the procedure for the validation of prior learning 

In order to obtain a qualification certificate, official proof of professional qualification, the candidate (job seeker or worker) must pass a skills validation test in a certified validation Centre. It is real life professional situations judged by professionals in the field.

The councillor is a privileged contributor in order to orient the candidate towards skills validation as well as in the choice of the skills to validate. He can intervene before the skills validation test but also after it.

After this orientation phase, guidance (individual or collective) linked to the occupation is provided in a certified validation Centre, with a specialist of the occupation. Guidance allows the candidate to position himself in regards of the relevancy of his skills validation procedure and to realize his chances of success. The volunteer registration of the candidate to a validation test can happen in the wake of the guidance process or later.

Once registered and summoned, the candidate passes a validation test or is placed in a real life professional situation. The performance of the candidate is evaluated in an objective way, based on an evaluation chart gathering the essential aspects of a professional performance. The observant, professional of the occupation, verifies the smooth running of the test.

Once the test is over, the jury composed by professionals in the field (the manager of the Centre, the evaluator and the observant), gathers to deliberate.

In case of failure, the candidate can request an appointment with the manager of the Centre or the evaluator who will explain to him precisely the reasons of the failure.

In case of success, the validation Centre can direct the candidate towards information and/or orientation service which will advise him in regards of the most appropriate use of his qualification Certificate.

The advantages of the qualification Certificate

The qualification Certificate is an essential tool in the context of job searching, recruitment or to simplify the access to trainings.

For jobseekers or workers

The qualification Certificate is an official recognition of the skills of a person. It allows people to improve their chances of finding a job or to develop their knowledge.

For employers

The qualification Certificate is also a very useful tool for employers in regards to their recruitment. Most employers interviewed on this matter consider that the qualification Certificate is an attractive alternative for people without certification.

Documents needed 

ID Card/Passeport 

Document presenting the experience acquired previously and the duration of the experience

if available, certificates of the training courses followed  and diplomas obtain previously

Contact point 

Wallonia: Carrefour Emploi Formation

Forem Green Phone number: 0800/93 947

Brussels: Bruxelles Formation Carrefour

Phone: 080055566 

Duration: 
1,5 hours
Cost: 
None
Is it possible to obtain a partial validation?: 
Yes ✅
What is the result of the partial validation? 
Certificate listing the competences already acquired
Then, is it possible to participate to a shorter training course to prepare the full qualification?: 
Yes ✅
Description of the procedure to participate to a training course 

Same as Certification   

Contact point 

Same as certification