Opérateur/Opératrice call center
needed for this job
You have at least 18 years old and you have professional competences in the sector but you have no certification.
You may go to a Center of Validation of Competences (CVDC) where after an information session you may pass a validation test evaluate by professionnal of the sector in order to get a competences title recognize by the Wallon Region, French Communauty and the French Communauty of the Brussels Capital Region.
For more information you have the website: www.validationdescompetences.be and a youtube presentation explaining the process to follow for the validation of prior learning
In order to obtain a qualification certificate, official proof of professional qualification, the candidate (job seeker or worker) must pass a skills validation test in a certified validation Centre. It is real life professional situations judged by professionals in the field.
The councillor is a privileged contributor in order to orient the candidate towards skills validation as well as in the choice of the skills to validate. He can intervene before the skills validation test but also after it.
After this orientation phase, guidance (individual or collective) linked to the occupation is provided in a certified validation Centre, with a specialist of the occupation. Guidance allows the candidate to position himself in regards of the relevancy of his skills validation procedure and to realize his chances of success. The volunteer registration of the candidate to a validation test can happen in the wake of the guidance process or later.
Once registered and summoned, the candidate passes a validation test or is placed in a real life professional situation. The performance of the candidate is evaluated in an objective way, based on an evaluation chart gathering the essential aspects of a professional performance. The observant, professional of the occupation, verifies the smooth running of the test.
Once the test is over, the jury composed by professionals in the field (the manager of the Centre, the evaluator and the observant), gathers to deliberate.
In case of failure, the candidate can request an appointment with the manager of the Centre or the evaluator who will explain to him precisely the reasons of the failure.
In case of success, the validation Centre can direct the candidate towards information and/or orientation service which will advise him in regards of the most appropriate use of his qualification Certificate.
The advantages of the qualification Certificate
The qualification Certificate is an essential tool in the context of job searching, recruitment or to simplify the access to trainings.
For jobseekers or workers
The qualification Certificate is an official recognition of the skills of a person. It allows people to improve their chances of finding a job or to develop their knowledge.
The qualification Certificate is also a very useful tool for employers in regards to their recruitment. Most employers interviewed on this matter consider that the qualification Certificate is an attractive alternative for people without certification.
Wallon Region: Carrefour Emploi Formation
Free phone n°: 0800/93 947
Brussels Region: Bruxelles Formation carrefour
Tel: 0800 555 66
You pay pass a test to a Skills Validation Centre (Centre de Validation des Compétences)
In Wallon Region : Carrefour Emploi Formation establish in 12 Walloon cities for example Carrefour Emploi Formation d'Arlon Tél.: +32 63 67 03 32
Free phone nummer of FOREM (Wallon Public Employment Service) 0800/93 947
Le Forem - Centre d eFormation de Liège: +32 4 241 11 19
In Brussels Region : Bruxelles Carrefour Formation Tel: 0800 555 66