Centralinista telefonico su sistemi informatici

Certification authority: 
Regional Authority
EQF Level of the qualification: 
European Credit Transfer Scale (ECTS): 
IT Italy
Evaluate the core competences
needed for this job
Core competences 
Manage telephone traffic and telephone / IT aids.
Manage the information and communication flows with the reference technologies and instrumentation.
How can the certification be obtained? 
Continuous training scheme
Validation of prior learning
Description of the procedure for the validation of prior learning 

The assessment and validation of the skills acquired in non-formal and informal contexts can be obtained in the centers authorized by the regional authorities

Documents needed 

- certificates of routes or parts of similar routes

- service certificates relating to previous work experience in the marketing field

- Job contracts

- references

- self-certifications

Contact point 

centers authorized by the regional authorities

Approximately 12 hours + possibly 14 hours of exam
None, if the validation falls within a specific project
Is it possible to obtain a partial validation?: 
Yes ✅
What is the result of the partial validation? 
Certificate listing the competences already acquired
Then, is it possible to participate to a shorter training course to prepare the full qualification?: 
Yes ✅
Description of the procedure to participate to a training course 

To obtain the recognition of training credits related to this path it is necessary to proceed with the evaluation and validation of the skills previously acquired (even in non-formal and informal contexts)

Contact point 

Training agencies recognized by the region and which provide this specific training path