8220 actividades de los centros de llamadas
EQF Level of the qualification:
4
Country:
SpainEvaluate the core competences
needed for this job
needed for this job
↓
Core competences
Activities of centres handling customer calls using human operators.
Automatic call distribution systems, computerised telephone systems.
Interactive voice response systems or similar methods to receive orders.
Provide product information.
Respond to customer requests for assistance or deal with complaints.
How can the certification be obtained?
Apprenticeship
Continuous training scheme
Is it possible to obtain a partial validation?:
No ❌
Useful documents:
