8220 actividades de los centros de llamadas

Certification authority: 
Ministry of Employment
EQF Level of the qualification: 
ES Spain
Evaluate the core competences
needed for this job
Core competences 
Activities of centres handling customer calls using human operators.
Automatic call distribution systems, computerised telephone systems.
Interactive voice response systems or similar methods to receive orders.
Provide product information.
Respond to customer requests for assistance or deal with complaints.
How can the certification be obtained? 
Continuous training scheme
Is it possible to obtain a partial validation?: 
No ❌