Excellent customer service skills.
Good interpersonal skills.
How can the certification be obtained?
Validation of prior learning
Description of the procedure for the validation of prior learning
Assessment : Graded
Assessment methods: Portfolio of Evidence, Practical Demonstration/Assignment, Written Examination
Grading scale: Pass/Merit/Distinction
Guided Learning Hours (GLH) for Qualification: 370
Total Qualification Time (TQT) for Qualification: 370
Is it possible to obtain a partial validation?: